Online LIVE ZOOM class- 911 Emergency Dispatching; Burnout in 911 Dispatch

2025-10-15
ONLINE WITH ZOOM FORMAT

Instructor: Jeremie Meyer, RPL

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From 12:30pm to 4:30pm
Registration: 12:30pm

Course Overview:
This course is designed for 9-1-1 professionals to understand the concept of burnout, identify the stages and causes, and learn effective strategies for prevention and management. Engaging multimedia content, self-assessment tools, and actionable solutions will equip dispatchers and call takers with the knowledge to maintain their well-being in high-stress environments.

Introduction to Burnout
- Understand the definition and significance of burnout.
- Importance of addressing burnout in 9-1-1 Services

Theirs or Yours?

- Differentiate between personal and organizational responsibility for burnout.
- Understanding individual responsibilities
- Recognizing organizational impact
- Balancing expectations and realities

Stages of Burnout
- Identify the stages of burnout in the workplace.
- Overview of the burnout cycle
- Signs and Symptoms of each stage
- Case Studies: Real-life examples from 9-1-1 dispatchers

Causes of Burnout

- Explore the various causes contributing to burnout in the 9-1-1 environment.
- Common stressors in Dispatch

- Role of work environment and culture
- Personal factors that contribute to burnout

  Solutions to Combat Burnout

- Learn practical solutions to mitigate and manage burnout.
- Stress management techniques
- Time management and work-life balance
- Building resilience and coping strategies

Prevention Strategies

- Implement proactive measures to prevent burnout in dispatch.

- Creating a supportive team environment
- Policy recommendations for each communications center

Register Now

» Offline registration: pheagney@policelegacy.com or call 508-989-9848
» Cost: $179 USD per official.