Online ZOOM LIVE class- 911 Emergency Dispatching; How to Improve your Communications Center Culture
2025-10-15
ONLINE WITH ZOOM FORMAT
Instructor: Jeremie Meyer, RPL
From 8:00am to 12:00pm
Registration: 8:00am
The following will be discussed in class:
Introduction to Organizational Culture
- What is Organizational Culture?
- Definition and components
- Importance of culture in Communication Centers
- The Role of Culture in Organizational Success
- Case studies showcasing culture-driven success
- Discussion: Share examples of culture within your Center
Assessing Current Culture
- Tools for Assessing Organizational Culture
- Overview of qualitative and quantitative methods
- Examples of culture assessment tools and surveys
- Reflection: Identify strengths and areas for improvement
Strategies for Cultural Change
- Developing a Vision for Culture Change
- Setting goals: What do we want to achieve?
- Aligning culture with organizational values and mission
- Frameworks for Implementing Change
- Kotter's 8-Step Process for Leading Change
- Strategies for communication and engagement
Engaging Employees in Cultural Change
- Importance of Employee Engagement
- Techniques to involve employees in the change process
- Overcoming resistance to change
- Creating an Inclusive Environment
- Strategies for fostering diversity and inclusion
Measuring the Impact of Cultural Changes
- Key Performance Indicators (KPIs) for Culture
- Identifying metrics that matter
- Tools for tracking progress
Register Now» Offline registration: pheagney@policelegacy.com or call 508-989-9848
» Cost: $179 USD per official.