911 Emergency Dispatching; What Public Safety Dispatchers MUST Know About Handling Potential Suicide Calls & Active Suicide Calls at the Hadley Police Department

2025-11-19
Hadley Police Department

Instructor: Ret. Officer Greg Shore of Norwood PD

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From 8:00am to 12:00pm
Registration: 8:00am

We will discuss the following:

·         911 Dispatchers / Call Takers will learn the latest strategies for controlling the conversation with callers who are reporting a potential suicide by another, or their own suicide threat.

·         Determine the proper questions to ask suicidal callers.

·         Learn how to recognize the warning signs of a suicidal person.

• The Public Safety Dispatcher will learn how to gather information from a sequential list of questions, as the Dispatcher now becomes an integral team member for this call.
• You will have the opportunity to improve your job performance by learning why and how people commit suicide.
• Create an awareness of the risk factors as well as signs and symptoms in effective suicide prevention.
• Learn how intervention can prevent many suicidal behaviors, if detected and acted upon early enough.
• Learn how to best respond to suicide survivors (all those left behind).

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» Offline registration: pheagney@policelegacy.com or call 508-989-9848
» Cost: $179 USD per official.