ONLINE 911 Emergency Dispatching: Answering the Call: Prioritizing Mental Wellness and Stress Management for 911 Dispatchers
2024-06-12
ONLINE with convenient ZOOM Platform
Instructor: Eileen McKone (Stress Management Expert) of SRT Project. org
From 8:00am to 4:00pm
Registration: 8:00am
This comprehensive training addresses important aspects of mental wellness for emergency dispatchers by providing proactive real-time strategies, techniques, and tools tailored to individuals in high-stress careers like emergency dispatching.
Course Goal: The program aims to teach sworn and non-sworn emergency dispatchers how to manage stress and trauma effectively through healthy coping skills. It introduces techniques to calm the mind, maintain focus, and navigate high-stress situations in their profession.
Learning Objectives/ Course Content
1. The Physical Component of Stress:
· Develop healthy coping skills to manage stress and trauma.
· Understand the Sympathetic/Parasympathetic nervous system's role in survival.
· Define the statistics of a 911 dispatcher's career.
· Learn ways to slow down and reverse these statistics.
· Utilize stretching to positively impact the brain and reduce stress.
· Use breathing techniques to lower heart rate.
2. The Mental Component of Stress:
· Identify and interrupt negative thought patterns.
· Use breathing techniques to enhance focus.
· Apply strategies like Progressive Muscle Relaxation and Abdominal Breathing for better sleep.
· Cultivate the ability to respond rather than react.
3. The Emotional Component of Stress:
· Learn a one-minute technique to reduce anxiety.
· Explore "Finding Neutral" and emotional agility in an authoritative role.
· Examine the relationship between happiness and expectations.
· Build inner resources to prevent empathy burnout.
4. The Prolonged Component of Stress:
· Recognize suicide warning signs within oneself and peers.
· Practice mindfulness and breathing techniques for emotional resilience.
· Utilize mindfulness techniques and guided imagery.
· Connect to a deep sense of purpose for emotional strength.
· Knowing your "why."
· Trauma-sensitive mindfulness.
Classroom Hours: The course comprises 8 hours of total instruction.
The course offers a proactive approach to addressing the various components of stress and providing emergency dispatchers with practical tools to manage their mental well-being. The mix of scientific knowledge, practical techniques, and strategies for emotional resilience makes it a valuable resource for individuals working in high-pressure roles. Incorporating interactive elements, case studies, real-life scenarios, and personal stories enriches engagement and facilitates the practical application of this material.
Register Now» Offline registration: pheagney@policelegacy.com or call 508-989-9848
» Cost: $229 USD per official.